Frequently Asked Questions

Q: How do I take the course(s)?
All of our courses are online, which makes them incredibly convenient for you! You simply need a computer and access to the Internet.

Q: When do the course(s) begin?
You can take our courses at any time! Our courses are designed so that you start and stop when you want. You can work at your own pace and finish the course when you are able, day or night. You can complete the course at home, at work, or anywhere with an Internet connection. You do not have to complete the course in one sitting. When you exit the course, the system automatically "bookmarks" where you are in the course. When you log back in, simply find your course, click Resume and you will pick up right where you were.

Q: How long will it take me to complete the course(s)?
The length of each course varies. However, all courses take anywhere from 30 minutes to 1.5 hours to complete. You can also check the course description for each course for more information on a specific course.

Q: Will I be tested during the course(s)?
There are Test Your Knowledge questions throughout each course. These questions are designed to help you retain the information you learned up to that point. We do not score your answers to these questions. There is also an assessment at the very end of the course. We want to make sure you master the information in the course, so we want you to score at least an 80%. Keep in mind that you can take the assessment as many times as you need to! We WANT you to succeed and learn the material!

Q: How do I navigate through the course(s)?
To navigate through the course, click Next at the bottom of each page. You can also click Show Nav Menu to open the Navigation Menu. Here, you can click on each page to open it. Keep in mind that you must click on each page in order. You can jump back and forth on pages you have already accessed, but you cannot jump ahead.

Q: Do I get anything if I complete the course(s) successfully?
After you complete and master the assessment at the end of the course, you can view and print a certificate of completion. You can also save the certificate to your computer, if you desire. The website also stores the certificate on your home page.

Q: How often can I go back in to review the material in the course(s)?
Once you enroll in a course, the material is available for your review for up to 90 days. After this time, you may enroll and complete the course again.

Q: How much does the course(s) cost?
Many of our courses are FREE! Go to the Education tab at the top of this page and click on the Complete Course Listing link for a list of all home buying courses.

Q: Are there any prerequisites to take the course(s)?
There are no prerequisites to take our home buying courses. You can take any course, in any order, at any time.

Q: Do I need any materials on hand to take the course(s)?
No. Everything you need to complete the course(s) is on our website. This includes calculators and reference materials.

Q: Can I print the material in the course(s)?
Yes! There is a Print button available to you as you complete each page of your course. You may also print reference guides located throughout the courses. Remember, the material in this course is available to you exclusively. Contact Customer Support if you have any questions or concerns about this policy.

Q: What kind of computer software do I need to take the course(s)?
Please go to the Contact Us tab at the top of this page and click on the System Requirements link for detailed requirements.

Q: What is Flash Player and why do I need it?
Many web pages contain moving pictures, games, and interactive content. Go Homebuyer! courses contain these features to engage you while you learn. Flash Player is a plug-in that allows your Internet browser to accept Flash movies and files.

Q: How do I install/uninstall Flash Player?
Please go to the Contact Us tab at the top of this page and click on the System Requirements link. There is a link to install/uninstall Flash Player at the bottom of this page.

Q: What should I do if I am having problems viewing the course(s)?
Try each of the below tips to resolve the issue. If you still cannot view the course properly after trying each tip, please contact Customer Support.

1. Ensure you are using either Internet Explorer or Mozilla Firefox as your Internet browser for maximum results.
2. Try refreshing your screen by clicking on the Refresh icon on your Internet browser.
3. Try typing the web address into the address bar of your Internet browser. Do this instead of clicking on a link or clicking on a favorite.
4. Try to cache your temporary files. This process varies by Internet browser. Please follow your Internet browser´s guidelines to complete this task.

Q: Why is the website not opening properly/completely?
If you have pop-up blocker, it may prevent the website from loading properly. Try disabling your pop-up blocker to access our website.

Q: Why is it taking so long for each page of the course to display?
The speed of your Internet connection determines the response time for each page to load. A dial-up connection is the minimum requirement to access the course, but we suggest you use a high-speed connection such as cable or DSL for the best results. Please go to the Contact Us tab at the top of this page and click on the System Requirements link for more information.

Q: Why is the Next button not showing?
In our courses, you often have to complete an action to continue to the next page. The content on the page explains what you must do to continue to the next page. After you complete the required action, the Next button should display at the bottom of the page. If the Next button does not display after you complete the required action, contact Customer Support.

Q: How do I reset my password?
Follow the steps below to reset your password.
After you log into your classroom, click on Student Menu at the top of the classroom window and select Edit Profile. You can change your password here.

1. Click Log In in the upper right corner of the Home page.
2. Click on the Click Here link located under the Sign In and Continue button.
3. Enter your email address.
4. Click OK.

Go Homebuyer! will email you a new password. To ensure that you receive our emails, please add us as a trusted website. This process varies by Internet browser. Please follow your Internet browser´s guidelines to complete this task.

Q: How can the Go Homebuyer! courses help me?
Go Homebuyer! can help because we empower you with knowledge! Our online training courses guide you toward better financial decisions when buying a home. Taking the time to educate yourself on the home-buying process can save you time and money. It also helps eliminate frustration and vulnerability.

Q: How are Go Homebuyer! courses different from other e-Learning courses on this topic?
Not only do our courses help you understand the home-buying process, we outline each step with detail that is typically reserved for industry professionals. Plus, our courses are fun! By making them interactive, they engage you every step of the way. This helps you remember the information so you can make the right choice when faced with a critical decision. And you will be faced with many decisions when you buy a home!

Q: Do I need to have prior knowledge to take the course(s)?
Absolutely not! We designed the Go Homebuyer! courses so that any homebuyer, experienced or inexperienced, can learn something new! Our courses include many activities, exercises, pictures, and videos! These help keep you engaged, understand complicated topics, and retain the information!

Q: Whom do I contact if I am having problems?
Contact Customer Support. A Customer Support representative will be happy to assist you with any questions or issues. For Customer Support contact information, go to the Contact Us tab at the top of this page and click on the Customer Support link. You can contact us by phone or complete the Go Homebuyer Request Form for assistance.

Q: What is Customer Support´s hours of operation?
Our Customer Support staff is ready to answer any questions you may have. Our offices are open between 8:30 a.m. and 7:00 p.m. Central Time, Monday through Friday. For Customer Support contact information, go to the Contact Us tab at the top of this page and click on the Customer Support link. You can contact us by phone or complete the Go Homebuyer Request Form for assistance.

Q: May I put false information on my profile when I register?
Some of our Go Homebuyer! partners and advertisers may offer a discount for completing our courses. If you put false information in your profile, your course certificate will not show valid information that could make you eligible for these discounts.

Q: May I let others use my account to complete Go Homebuyer! courses?
Some of our Go Homebuyer! partners and advertisers may offer a discount for completing our courses. If another person uses your account, he or she will not be eligible for these discounts.